via Asean Post, 29 November 2018: Walking through Angkor today, I did notice more than a few tourists being guided by apps rather than books or human guides.
Developed by local company Angkor Audio, the device enables foreign tourists the luxury of wandering the ancient site at their own leisure without being harried and rushed along by local guides. This has raised concerns among tour guides about their livelihood.
The devices may be rented by tourists or travel agents for US$2.99 for the first month of use. There are 30,000 sets of these devices currently undergoing tests. Ironically, Angkor Audio also rents out group tour systems, a portable broadcast system that lets tour guides communicate with their guests over wireless headsets. Like the group tour systems, the Angkor App is an extension of its conference equipment rental business.
Angkor Audio operation manager, Ny Nou Ros said the app actually complements the industry. Tourist groups and some individuals prefer human tour guides, while “a few thousand more” prefer to be on their own. “We are offering them an option,” he said.
Electronic audio guides are not new to the tourism industry or even Cambodia. They existed for many years without affecting local tour guides as most of them are employed by travel agencies for group tours, Ros said.